01 — AI Receptionist & Automation
An AI receptionist that answers while you are working
Most enquiries arrive when you cannot pick up. We build an assistant that answers in seconds, captures the details, and sends the booking link — so the person who messaged you at 9:40pm is booked before they close the tab.
The moment a customer decides is rarely a moment you are free. It is 9:40 on a Tuesday night, they are in bed with three tabs open, and they are choosing between you and two other businesses. Whoever replies first usually wins, and a voicemail is not a reply.
An AI receptionist closes that gap. It answers the questions you answer twenty times a week — do you take walk-ins, how long does it take, what does it cost, where are you — captures the contact details, and hands over a booking link while the person is still holding the phone. Anything it cannot answer, it routes to you with the context attached.
This one is built to order rather than bought off a shelf, because the value is entirely in the details: your services, your prices, your availability, your booking system, your escalation rules. A generic bot that cannot see your calendar is a worse experience than no bot at all.
This one is built to order. It is not a product you can subscribe to and switch on today — each build is shaped around one business’s services, prices and calendar. What already runs in production is the booking and payments infrastructure it connects to.
What you get
The channels you actually get enquiries on
Website chat, WhatsApp, SMS, Instagram or email — whichever ones your customers already use. There is no point automating a channel nobody messages you on.
Answers drawn from your real business
Your services, prices, hours, location and policies, so replies are specific rather than generic. It says what a style costs, not that pricing varies.
A booking hand-off that completes
The assistant does not just talk. It sends the link to the right service, and where your system supports it, the slot can be held with a deposit before the conversation ends.
Escalation you control
Rules for what it must never answer alone — pricing exceptions, complaints, anything medical or financial — and where those go instead, with the full thread attached.
A record of every conversation
Transcripts you can read, so you can see what customers actually ask and fix the answers that were weak. This is usually the most valuable part in month one.
How it works
A call about your enquiries
What comes in, on which channels, at what hours, and which questions repeat. This is where we find out whether automation is even the right answer for you.
Scope and a fixed quote
Written scope, a setup fee and a monthly figure, before any work starts. No hourly surprises.
Build and test against real messages
We build it, then test it against your actual past enquiries rather than invented ones, so the failures surface before a customer finds them.
Live, watched, then tuned
It goes live on one channel first. We read the early transcripts with you and tighten the answers before widening it.
Common questions
Is this a product I can see running today?
No, and we would rather say so plainly. This is a build engagement, not a subscription to an existing product — each receptionist is built around one business’s services, prices, calendar and escalation rules. What you can see running today is the booking and payments infrastructure it plugs into, which is live at muriellehairbraids.com.
Will it sound like a robot to my customers?
It should sound like your business, which means it needs your words. We write the answers from your real replies rather than generic templates, and anything it is not confident about is handed to you rather than guessed at. The failure mode worth avoiding is not sounding artificial — it is being confidently wrong about a price.
What happens when it cannot answer something?
It escalates to you with the whole conversation attached, so you pick up with context instead of asking the customer to repeat themselves. You decide up front which topics always escalate — complaints, pricing exceptions, anything sensitive.
How much does it cost?
A setup fee plus a monthly fee, quoted in writing after a short call. It varies with how many channels you want covered and how much volume comes through them, so a number quoted before that conversation would be a guess.
Do I need to replace my booking system?
No. It is built around what you already run. If your current system cannot be integrated with, we will tell you that at the scoping call rather than after you have paid for a build.