Service Delivery Policy

Sedjro Digital LLC · Effective August 9, 2026

Everything we sell is delivered electronically — nothing ships physically. This page describes what you receive, how, and when, for each type of purchase. It forms part of our Terms of Service.

1. Development Projects (websites, e-commerce, custom software)

• What you receive: the completed website or application deployed to your domain and hosting, plus ownership of the final deliverables as described in the Terms.
• Timeline: set in your written estimate before work begins. Typical projects run 2–6 weeks depending on scope; larger platforms are scheduled in milestones.
• Process: deposit → design/build → your review on a private preview link → revisions → launch on your live domain. You see progress before anything goes live.
• Revisions: each estimate states its included revision rounds; additional rounds are quoted before any extra work happens.

2. Monthly Subscriptions (software plans and maintenance plans)

• Activation: software subscriptions are provisioned within one business day of your first payment — typically the same day. Maintenance plans take effect immediately.
• Ongoing delivery: the service runs continuously for as long as the subscription is active; updates and fixes are applied without interruption to your site.
• Support: email support@sedjrodigital.com — we respond within one business day.

3. Consulting (hourly engagements)

• Sessions are held by video call at a scheduled time, confirmed by email. Written summaries or deliverables agreed during a session are sent by email afterward.

4. Digital Products (templates, kits, downloadable packages)

• Instant delivery: after checkout you receive an email with your download or access link, normally within minutes.
• If the email hasn't arrived within one hour, check spam, then contact support@sedjrodigital.com and we'll resend it promptly.

5. If Delivery Is Delayed

If we anticipate missing an agreed timeline, we tell you before the deadline, not after — with the reason and a new date. Delays caused by us never incur extra cost to you, and material failures to deliver are covered by our Refund & Cancellation Policy.

6. Contact

Questions about a delivery: support@sedjrodigital.com · general: contact@sedjrodigital.com. We respond within one business day.