Refund & Cancellation Policy

Sedjro Digital LLC · Effective August 9, 2026

This policy explains how cancellations and refunds work for each type of purchase from Sedjro Digital LLC. It forms part of our Terms of Service. All amounts are in US Dollars (USD).

1. Development Services (websites, e-commerce, custom software)

• Before work begins: you may cancel for a full refund of any deposit paid.
• After work begins: the deposit becomes non-refundable, as it reserves our time and covers work performed. If you cancel mid-project, you pay only for work completed up to the cancellation date — any amount paid beyond that is refunded, and any completed work is delivered to you.
• Cancellation notice must be sent in writing to billing@sedjrodigital.com.
• If we fail to deliver the agreed work and cannot remedy it within a reasonable time, you are entitled to a refund for the undelivered portion.

2. Monthly Subscriptions (software plans and maintenance plans)

• Cancel anytime — cancellation takes effect at the end of the current billing period, and you keep access until then.
• We do not prorate or refund partial months once a billing period has started.
• First-month guarantee: if a subscription does not work as described, tell us within 14 days of your first charge and we will fix it or refund that first payment in full.
• If we materially fail to provide the subscribed service during a billing period and cannot restore it promptly, we will credit or refund that period on request.

3. Consulting (hourly engagements)

• Scheduled sessions may be cancelled or rescheduled free of charge up to 24 hours in advance.
• Hours already delivered are non-refundable; unused prepaid hours are refundable in full.

4. Digital Products (templates, kits, downloadable packages)

• Because digital products are delivered instantly and cannot be returned, all sales are final once the product has been delivered or downloaded.
• If a product is defective, materially different from its description, or you never received it, contact us within 14 days and we will replace it or refund it.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days, through our payment processor. We never need your card details to process a refund.

6. Questions and Disputes

Email billing@sedjrodigital.com with your invoice or receipt number — we respond within one business day and resolve most billing questions in a single exchange. We would rather fix a problem than argue about it.